Shipping policy

 

DOMESTIC SHIPPING POLICY

SHIPPING OPTIONS

We offer free economy domestic shipping to all orders in the United States of America. International orders and their shipping costs will differ based on location - Taste The Sweet Spot does not cover the cost of shipping on international orders.

ORDER PROCESSING

Please allow 3-5 days to process and prepare your order for shipping - we do not ship on weekends and holidays. Processing times are in addition to carrier delivery times. Orders placed on Friday, Saturday or Sunday will be shipped the following week.  Please note that orders placed over holiday weekends may take a day or two longer to process, due to heavy order volume.

INCORRECT ADDRESS

If the shipping address on your order is incorrect, we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve and address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order.

If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we’ll only be able to refund you for the cost of the merchandise only.

TRACKING YOUR ORDER

At our warehouse, tracking numbers are assigned to packages almost immediately. However, it may take up to 3 full business days before the package is checked into the delivering carrier's tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 3 full business days.

FINDING YOUR ORDER STATUS

The status of your order is easy to find. Check your e-mail. You were required to enter an e-mail address during checkout; you will receive e-mails at your email address keeping you up-to-date about the status of your order. If you still have questions about your order, please contact us.

QUESTIONS 

If you have any questions concerning our domestic shipping policy, please contact us.

INTERNATIONAL SHIPPING POLICY

***Please note that we do not offer refunds on any International orders.

Import laws and regulations are always changing and vary from country to country. It is your responsibility to make sure that the supplements you order are allowed to be imported from the U.S.


We strongly suggest that you contact your local customs office before placing an order to review the regulations for your particular country.

 In an effort to prevent your shipment from being seized or held by Customs, your order should contain NO MORE than a 90-day supply of each item.

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Tatse The Sweet Spot to import the goods on his/her behalf. Further, the consignee/buyer agrees that Taste The Sweet Spot may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.

 

 

Package Loss:

Although it is rare for International orders to be lost, please be aware that it can happen. Due to the import clearance process in your country, international orders can take up to 60 business days to clear customs. International orders will not be considered ‘lost’ until 60 business days from the date of shipment. We are unable to process claims until 60 business days period has passed. In the event your order has been lost, you must contact our customer support department at hello@tastethesweetspot.com and report it as lost to us within 60 calendar days of the date of purchase.

Orders that haven't been reported within 60 calendar days will not be eligible for a refund.

Address issues/Incorrect Address:

If our shipping system is not able to verify a shipping address, we will notify you via email to confirm and/or verify the shipping address. If we do not receive a response within one week of our notification, the order will be canceled and refunded.

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.